Swansea SA5 4DL - United Kingdom | Permanent

At Tredz, we're big bike believers. Big time. We are driven by what matters when it comes to our customers and colleagues, sharing our passion in cycling and hands-on expertise to deliver an outstanding customer experience.

The Store Manager is responsible for the effective day-to-day running of the Tredz retail store, ensuring commercial success, operational efficiency, and exceptional customer experiences. The role leads all in-store activities including team management, customer service, workshop services, stock control, and financial performance.

This position plays a key role in developing store strategy and translating company-wide goals into local store-level success.

This role is across 5 days per week (across Monday - Sunday with rota provided in advance), working 9-5.30pm.

Key Responsibilities

Leadership & People Management:

• Lead and manage the in-store team of sales colleagues and workshop technicians.
• Deliver effective staff scheduling and ensure appropriate coverage across all store areas.
• Set clear performance expectations and provide ongoing coaching, support, and development.
• Conduct regular performance reviews and support colleague engagement.
• Create and maintain a positive team culture that reflects Tredz values.

Customer Experience & Service:

• Ensure all customers receive expert, friendly, and consistent service across all interactions.
• Handle escalated customer complaints or issues in a professional and solution-focused manner.
• Ensure service standards are understood, trained, and maintained by all team members.
• Monitor customer feedback and implement changes to improve satisfaction and loyalty.

Sales, Marketing & Business Growth:

• Drive store revenue through effective implementation of sales strategies and local initiatives.
• Collaborate with the wider marketing team to execute promotions, campaigns, and local events.
• Actively promote workshop servicing and upsell services and accessories.
• Maintain strong product knowledge and ensure the team is well-informed about current ranges and services.
• Optimise in-store merchandising and promotional displays for maximum impact.

Inventory & Stock Control:

• Maintain appropriate stock levels through accurate forecasting and ordering.
• Monitor sell-through rates, seasonal ranges, and stock turn to avoid overstock or stockouts.
• Lead regular stocktakes and ensure compliance with audit and reporting requirements.
• Liaise with suppliers and internal teams to resolve inventory or delivery issues.

Financial Management:

• Manage the store’s operating budget, controlling costs and monitoring profitability.
• Analyse store performance data and report against sales targets and KPIs.
• Make informed decisions on staffing, pricing, and promotions to support financial goals.
• Identify opportunities to improve margin and reduce operational waste.

Store Operations & Standards:

• Maintain a clean, organised, and safe retail and workshop environment.
• Ensure all facilities and equipment are regularly maintained and safe to use.
• Comply with health & safety, GDPR, safeguarding, and other regulatory requirements.
• Continuously improve operational processes and implement best practices.

Person Profile

Knowledge, Skills, and Experience:

• Proven experience in a retail management role (preferably within cycling or specialist retail).
• Strong team leadership with a focus on coaching and development.
• High levels of customer service and communication skills.
• Competence in financial and operational management.
• Working knowledge of stock systems, merchandising, and workshop services.
• Passion for cycling and enthusiasm for sharing knowledge with others.

Behaviours:

• Leads by example, demonstrating integrity, professionalism, and energy.
• Customer-focused, with a commitment to delivering excellence.
• Adaptable and resilient in a fast-paced retail environment.
• Collaborative, open to feedback, and solution-oriented..

What you'll get:

• Competitive Salary: £33,621 per annum (Grade T-C)
• Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
• Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
• Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
• 33 days holiday (increasing to 38 days with length of service)
• Up to 50% off Halfords garage bills and discounts across Halfords retail stores
• Discounts on everything from groceries to restaurants, shopping, and insurance
• Family & Friends Discounts
• Cycle to Work Scheme
• Financial Planning Support
• 24/7 GP Access, 364 days a year
• Share Save Scheme with 20% discount on shares
• Health Cash Plan
• Company Sick Pay, Pension and Life Assurance

At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Job Types: Permanent

Pay: £33,621 per year

Work Location: In Person in Swansea SA5 4DL

If you wish to apply for this role, please submit a CV and covering letter to jobs@tredz.co.uk.

Swansea SA5 4DL - United Kingdom | Permanent

At Tredz, we're big bike believers. Big time. We are driven by what matters when it comes to our customers and colleagues, sharing our passion in cycling and hands-on expertise to deliver an outstanding customer experience.

We’re looking for a proactive and friendly Sales Advisor to join our Swansea store based in Llansamlet, providing a knowledgeable, welcoming and efficient service to customers.

You’ll assist with the sales of bikes, accessories and parts, and help ensure the store is well-presented and organised. Your goal is to match customers with the right products, while building lasting relationships and promoting a passion for cycling.

This role is 40 hours per week across Monday - Sunday (rota is provided in advance).

What you’ll be doing:

• Greet and assist customers, understanding their needs and recommending suitable bike and accessories.
• Using your specialist knowledge to assist customers in all aspects of making a purchase from either our store or online.
• Process sales transaction accurately on the point-of-sale (POS) system.
• Provide excellent customer service before, during and after the sale.
• Help maintain outstanding store presentation, cleanliness, and visual merchandising standards.
• Support stock control including receiving, unpacking and restocking items.
• Stay up to date with product knowledge, trends and cycling technologies.
• Contribute to achieve store sales targets and KPI’s.

What we are looking for:

• Previous retail or customer facing experience (essential)
• Cycling knowledge or a passion for cycling.
• Excellent communication and interpersonal skills.
• Confident in working well in a team environment as well as on your own.
• An individual with effective digital literacy skills.
• A proactive and solution driven approach, who is willing to go the extra mile

What you'll get:

• Competitive Salary: £26,624 per year (Grade: T-E).
• Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
• Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
• Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
• 33 days holiday (increasing to 38 days with length of service)
• Up to 50% off Halfords garage bills and discounts across Halfords retail stores
• Discounts on everything from groceries to restaurants, shopping, and insurance
• Family & Friends Discounts
• Cycle to Work Scheme
• Financial Planning Support
• 24/7 GP Access, 364 days a year
• Share Save Scheme with 20% discount on shares
• Health Cash Plan
• Company Sick Pay, Pension and Life Assurance

Closing Date - Monday 3rd November 2025

At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Job Types: Permanent

Pay: £26,624 per year

Experience:

• Cycling Knowledge: 1 Year (required)
• Retail / Customer Facing: 2 years (required)

Work Location: In Person in Swansea SA5 4DL

If you wish to apply for this role, please submit a CV and covering letter to jobs@tredz.co.uk.

Penarth, Cardiff, CF11 8EF - United Kingdom | Part-time

At Tredz, we're big bike believers. Big time. We are driven by what matters when it comes to our customers and colleagues, sharing our passion in cycling and hands-on expertise to deliver an outstanding customer experience.

We’re looking for a proactive and friendly Sales Advisor to join our Cardiff store based in Penarth, providing a knowledgeable, welcoming and efficient service to customers.

You’ll assist with the sales of bikes, accessories and parts, and help ensure the store is well-presented and organised. Your goal is to match customers with the right products, while building lasting relationships and promoting a passion for cycling.

This contract is working a weekly Saturday shift.

What you’ll be doing:

• Greet and assist customers, understanding their needs and recommending suitable bike and accessories.
• Using your specialist knowledge to assist customers in all aspects of making a purchase from either our store or online.
• Log, track, and manage claims via internal systems, ensuring accurate record-keeping and timely updates.
• Process sales transaction accurately on the point-of-sale (POS) system.
• Provide excellent customer service before, during and after the sale.
• Help maintain outstanding store presentation, cleanliness, and visual merchandising standards.
• Support stock control including receiving, unpacking and restocking items.
• Stay up to date with product knowledge, trends and cycling technologies.
• Contribute to achieve store sales targets and KPI’s.

What we are looking for:

• Previous retail or customer facing experience (essential)
• Cycling knowledge or a passion for cycling (desirable)
• Excellent communication and interpersonal skills.
• Confident in working well in a team environment as well as on your own.
• An individual with effective digital literacy skills.
• A proactive and solution driven approach, who is willing to go the extra mile.

What you'll get:

• Competitive Salary: £5120.96 (Grade T-F) rising to £5325.00 (Grade T-E) following successful probation (8 hour contract).
• Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
• Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
• Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
• 33 days holiday (increasing to 38 days with length of service)
• Up to 50% off Halfords garage bills and discounts across Halfords retail stores
• Discounts on everything from groceries to restaurants, shopping, and insurance
• Family & Friends Discounts
• Cycle to Work Scheme
• Financial Planning Support
• 24/7 GP Access, 364 days a year
• Share Save Scheme with 20% discount on shares
• Health Cash Plan
• Company Sick Pay, Pension and Life Assurance

At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Job Types: Part-time

Pay: From £5,120.96 per year

Experience:

• Retail sales: 3 years (required)
• Customer service: 1 year (required)
• Cycling Knowledge / : 1 year (preferred)

Benefits:

• Company pension
• Cycle to work scheme
• Store discount

Work Location: In Person Penarth, Cardiff, CF11 8EF

If you wish to apply for this role, please submit a CV and covering letter to jobs@tredz.co.uk.

Swansea, SA5 4DL - United Kingdom | Full time, Permanent

At Tredz, we're big bike believers. Big time. We are driven by what matters when it comes to our customers and colleagues, sharing our passion in cycling and hands-on expertise to deliver an outstanding customer experience.

We are seeking an enthusiastic, motivated and safety conscious individual to join our Swansea workshop in Fforestfach as a Trainee Bike Mechanic, assembling bikes to ensure they meet our quality standards and customer expectations.

What you’ll be doing:

• Assembling bikes according to manufacturer's specifications and quality standards
• Fit accessories and perform pre-delivery inspections (PDIs)
• Maintain a clean, safe, and efficient workshop
• Use tools and work stands safely and effectively
• Collaborate with the team to meet build targets and quality standards
• Continuously expanding your knowledge and skill through training opportunities
• Staying up to date with product knowledge, trends and cycling technologies

What we are looking for:

• Previous experience in a mechanical role (preferable)
• A keen interest in cycling (preferable)
• Willingness to learn with a commitment to training and development.
• Good attention to detail
• Basic problem-solving skills
• Friendly and customer-focused attitude

What you'll get:

• Competitive Salary: Starting at £25,592 (Grade T-E)
• Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
• Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
• Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
• 33 days holiday (increasing to 38 days with length of service)
• Up to 50% off Halfords garage bills and discounts across Halfords retail stores
• Discounts on everything from groceries to restaurants, shopping, and insurance
• Family & Friends Discounts
• Cycle to Work Scheme
• Financial Planning Support
• 24/7 GP Access, 364 days a year
• Share Save Scheme with 20% discount on shares
• Health Cash Plan
• Company Sick Pay, Pension and Life Assurance

Closing Date: - 03/11/2025 we reserve the right to close this advert early, should we have a high volume of applications.

At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Job Types: Full time, Permanent

Pay: From £25,592 per year

Experience:

• Mechanical : 1 year (preferred)

Work Authorisation:

• United Kingdom (required)

Work Location: In Person, Swansea, SA5 4DL

If you wish to apply for this role, please submit a CV and covering letter to jobs@tredz.co.uk.

Swansea, SA5 4DL - United Kingdom | Full time, Permanent

The Distribution Centre (DC) and Logistics Manager is responsible for leading all aspects of DC performance and is accountable for driving operational efficiency, fostering a high-performing culture, and ensuring safe, cost-effective, and customer-focused operations.

This role leads continuous improvement initiatives, optimises resources to meet throughput and budget targets, develops leadership capability, and builds strong partnerships internally and externally including with courier providers to deliver outstanding service and performance. The role balances longer term planning with hands-on leadership to deliver consistent service and team engagement, embedding Tredz’ values and performance standards into everyday practice.

Reporting into the Head of Finance & Operations, this role ensures operational scalability, colleague engagement, and continuous improvement initiatives that support Tredz’ strategic growth ambitions.

Key Responsibilities

Operational Leadership:

• Lead and optimise daily operations across the warehouse and workshop teams, ensuring consistent achievement of key service levels and productivity targets.
• Accountable for all inbound and outbound processes, ensuring order accuracy, on-time despatch, and minimal customer-impacting errors.
• Deliver against agreed KPIs and SLAs, including:
• Order Accuracy: 99.5%+
• On-Time Despatch: 98%+
• Inventory Accuracy: 99%+
• Alignment to budgeted resource and cost per unit
• Ensure all activities comply with health, safety, and environmental standards, leading by example to maintain a safety first culture.
• Accountable for accurate shift planning and resource optimisation in line with forecast demand and trading peaks.
• Ensure the warehouse and workshop shift patterns are set up to deliver the business’ growth ambition and desired customer proposition.

Continuous Improvement & Operational Excellence:

• Champion a continuous improvement (CI) culture and empower colleagues to identify and deliver improvements.
• Develop and maintain a CI transformation plan, focusing on throughput efficiency, process simplification and space optimisation.
• Use data and visual management tools to monitor performance and identify bottlenecks and implement process improvements.
• Lead structured problem-solving sessions, supporting teams to make evidence-based decisions.
• Collaborate with the Head of Finance & Operations to deliver operational projects and transformational initiatives to ensure the operations are aligned and set up to deliver the business’ growth ambitions.

Logistics & Planning:

• Lead end-to-end coordination of inbound logistics, inventory management, and outbound fulfilment to ensure optimal stock flow.
• Collaborate with the Buying and Merchandising teams to align stock availability with customer demand.
• Build and maintain a strong, collaborative partnership with courier providers, ensuring service performance and alignment with business goals.
• Support accurate forecasting and capacity planning to ensure operational readiness during key seasonal periods.

People Leadership & Culture Transformation:

• Lead, coach, and develop a team of DC and Workshop leaders to deliver operational excellence and high engagement.
• Build leadership capability at every level, developing Team Leaders and Supervisors to take ownership of performance and standards.
• Embed a culture of real-time, constructive feedback that encourages learning and reinforces company values.
• Foster a values-led, inclusive culture, where colleagues feel safe, recognised, and accountable.
• Implement effective performance management, succession planning, and recognition frameworks, fostering a high performing culture.
• Promote cross-team collaboration, communication, and colleague involvement in problem-solving and decision-making.
• Partner with the People Team to deliver engagement and well-being initiatives, ensuring Tredz remains a great place to work.

Collaboration & Communication:

• Work closely with Customer, E-commerce, Commercial and Finance teams to ensure the operation supports commercial goals and customer expectations.
• Act as the operational link between business strategy and execution, ensuring decisions are informed by frontline insight.
• Provide regular performance updates and improvement plans to the Head of Finance & Operations and key stakeholders.
• Contribute to wider business projects and continuous improvement forums.

Skills, Experience & Qualifications

Essential

• Proven experience leading large-scale distribution, warehouse, or logistics operations.
• Strong background in continuous improvement and operational change delivery.
• Demonstrated ability to manage operational KPIs, budgets, and performance improvement programmes.
• Exceptional leadership skills, capable of building engagement and accountability in fast-paced environments.
• Experience developing and motivating teams through effective communication, engagement, and leadership coaching.
• Data-driven mindset, with proficiency in using performance metrics and reporting tools to inform decision-making.
• Excellent communication, influencing, and stakeholder management skills. Solid understanding of Health & Safety management systems and compliance standards.
• Experience managing third-party logistics or courier partnerships.
li>Proficient in warehouse management systems (WMS) and data-driven performance reporting.

Desirable

• Experience managing workshop, service, or technical repair operations.
• Familiarity with data visualisation tools (e.g., Power BI).
• Formal qualification in Lean, Six Sigma, or CI methodology.
• IOSH/NEBOSH certification or equivalent safety qualification.

At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Job Types: Full time, Permanent

Pay: From £60,000 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Application question(s):

• Proven experience leading large-scale distribution, warehouse, or logistics operations.

Work Location: In Person, Swansea, SA5 4DL

If you wish to apply for this role, please submit a CV and covering letter to jobs@tredz.co.uk.